Privacy Policy
This Privacy Policy explains how WARCAT Pet Technologies ("WARCAT", "we", "us") collects, uses and protects your information when you browse our store, buy a WARCAT, or use the WARCAT app. We keep it plain-English, and we never sell your data — yours or your cat's.
1. Information we collect
- Order & account details — your name, email, phone, billing and shipping address, and order history when you buy or create an account.
- Payment information — handled securely by our payment providers. We never see or store your full card number.
- Device & usage data — IP address, browser type, pages viewed and referring links, collected through cookies and similar technologies to run and improve the store.
- WARCAT app & device data — if you connect a WARCAT, the app records cleaning cycles, drawer and litter levels, and each cat's weight and visit patterns so it can show trends and send alerts.
- Communications — messages you send us through support, email or social channels.
2. How we use your information
- To process and deliver your orders, and to provide warranty and support.
- To operate the WARCAT app and surface your cats' health and usage insights.
- To send order updates and — only if you opt in — marketing emails you can unsubscribe from any time.
- To prevent fraud, secure our systems and meet legal obligations.
- To improve our products, store and services.
3. How we share it
We share information only with the service providers who help us run WARCAT — payment processors, shipping carriers, email and analytics tools, and cloud hosting — and only as much as they need to do their job. We may also disclose information where required by law or to protect our rights and customers. We do not sell your personal information.
4. Cookies
We use cookies to remember your cart, keep you signed in, understand how the store is used and measure our marketing. You can control cookies in your browser settings, though some features may not work without them.
5. Data retention
We keep your information for as long as your account or warranty is active and as needed to meet legal, accounting and reporting requirements. You can ask us to delete your data at any time.
6. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to opt out of marketing or certain uses of your data. To exercise any of these, just email us at the address below.
7. Security
We protect your information with encryption in transit, strict access controls and trusted infrastructure providers. No system is perfectly secure, but we work hard to keep yours safe.
8. Children
WARCAT is not directed to children under 16, and we do not knowingly collect their data.
9. Changes to this policy
We may update this policy from time to time. We'll post the new version here with a revised "last updated" date.
10. Contact us
Questions about your privacy? Email care@warcat.com or reach our support team and we'll help.